Privacy Policy

Effective date: June 8, 2026
Last updated: June 8, 2026
Service: ZipScore
Service provider: Stack Builders Inc. or applicable Stack Builders contracting entity, based in Pittsford, New York
Contact: info@stackbuilders.com

1. Overview

This Privacy Policy explains how Stack Builders processes personal information through ZipScore, a scoring and event administration platform used for U.S. Ski & Snowboard and related ski and snowboard events.

The platform may be used to create start lists, enter and calculate scores, publish results, manage event workflows, support officials and administrators, maintain audit records, and provide technical support.

In most cases, Stack Builders processes personal information on behalf of the event organizer, sanctioning body, club, competition administrator, or other customer that uses the platform. Those organizations are usually the data controllers or businesses responsible for deciding what information is entered into the platform, why it is used, how long it is retained, and who may access it. Stack Builders processes that information according to our contracts, customer instructions, this Privacy Policy, and applicable law.

2. Who is responsible for your information?

For most event and athlete information in the platform:

• Customer/controller: The event organizer, sanctioning body, club, or other organization using the platform controls the information.
• Processor/service provider: Stack Builders hosts and operates the platform and processes information on the customer's behalf.

For limited information that Stack Builders collects for its own business purposes, such as support communications, security logs, account administration, billing records, and service improvement, Stack Builders may act as an independent controller.

Questions about official event results, eligibility, rankings, protests, sanctions, or competition decisions should be directed to the applicable event organizer or governing body. Privacy requests may be sent to Stack Builders using the contact information above, and we may forward or coordinate those requests with the relevant customer when they control the data.

3. Information we process

The platform may process the following categories of information, depending on how a customer configures and uses the system.

Athlete and participant information

• Name
• Bib number
• Club, team, division, region, school, or affiliation
• Competition category, class, age group, gender category, or discipline
• Event registration information
• U.S. Ski & Snowboard, FIS, or other membership or participant identifiers, if provided by the customer
• Date of birth or age, if needed for eligibility, category placement, or event administration
• Coach, parent, guardian, or emergency contact information, if entered by the customer
• Eligibility, participation, status, or administrative notes

Scoring and competition information

• Start lists, run orders, heat assignments, and seeding information
• Judge scores, deductions, rankings, placements, and result calculations
• DNS, DNF, DSQ, did-not-start, did-not-finish, disqualification, protest, correction, or similar event statuses
• Timing, scoring, judging, or official notes
• Live, provisional, corrected, and final results
• Audit logs showing entries, edits, approvals, publication events, user actions, timestamps, and related metadata

Account and user information

• Name, email address, phone number, role, organization, and login credentials for officials, judges, administrators, coaches, customer personnel, or support users
• Permissions, access roles, authentication events, and account activity
• Support requests, messages, feedback, or troubleshooting information

Technical and device information

• IP address
• Browser type and version
• Device type and operating system
• Log data, diagnostic data, timestamps, error reports, and security events
• Cookie identifiers and similar technical identifiers

Payment information

The platform is not intended to collect payment card information unless expressly enabled for a customer. If payment functionality is used, payment card data should be processed by a third-party payment processor, and Stack Builders should not store full payment card numbers.

Sensitive information

The platform is not designed to collect medical, health, government identification, precise geolocation, or other sensitive information unless specifically required by a customer for a lawful event administration or compliance purpose. Customers should avoid entering sensitive information unless it is necessary and authorized.

4. Information about minors

The platform may process information about minors who participate in events. Because youth athletics commonly involves minors, customers and authorized users should take special care when entering, accessing, sharing, and publishing minor athlete information.

Stack Builders does not knowingly use minor athlete information for advertising or unrelated commercial purposes. Minor athlete information is processed to operate the platform, support event administration, calculate and publish results, maintain records, secure the service, and comply with customer instructions and legal obligations.

Parents or guardians who have questions about information relating to a minor athlete should contact the relevant event organizer or governing body. They may also contact Stack Builders, and we will assist or route the request as appropriate.

Public result pages should avoid displaying unnecessary personal information about minors. Unless a customer specifically requires otherwise, public results should not include full birthdates, home addresses, email addresses, phone numbers, parent contact information, medical information, emergency contact information, payment information, or private identifiers.

5. How we use information

Stack Builders uses personal information to provide, operate, maintain, secure, and support the platform. This includes:

• Creating and managing event records
• Creating start lists, run orders, and competition schedules
• Entering, calculating, reviewing, correcting, and publishing scores and results
• Supporting judges, officials, coaches, administrators, and event staff
• Maintaining audit logs and records of changes
• Troubleshooting errors and providing technical support
• Authenticating users and managing access permissions
• Protecting the platform from unauthorized access, abuse, fraud, malware, and security incidents
• Backing up and restoring data
• Improving platform reliability, usability, and performance
• Complying with contracts, customer instructions, applicable law, and legal process

Stack Builders does not sell athlete information. Stack Builders does not use event, athlete, or scoring information for targeted advertising.

6. Public results and official records

The platform may publish competition results to public or semi-public webpages, live scoreboards, downloadable files, APIs, or event reports, depending on the customer's configuration and event rules.

Published results may include information such as athlete name, bib number, club, team, division, category, event, discipline, scores, rank, placement, event status, and related competition details. Public results may be viewed, copied, shared, indexed, archived, or republished by others outside of Stack Builders' control.

Some results may be provisional and subject to correction. Official results, rankings, protests, and competition decisions are governed by the applicable event rules, sanctioning-body rules, and decisions of authorized officials. A privacy request to correct personal information does not replace or override an official scoring protest, appeal, or competition correction process.

7. How we share information

Stack Builders may share information as needed to provide and support the platform, including with:

• The customer that controls the event or account
• Event organizers, competition administrators, judges, officials, technical delegates, coaches, clubs, teams, sanctioning bodies, or governing bodies authorized by the customer
• Hosting, infrastructure, database, monitoring, security, email, customer support, analytics, backup, and other service providers
• Payment processors, if payment functionality is used
• Professional advisors, insurers, auditors, or legal counsel
• Government, law enforcement, regulatory, safety, or sport-integrity authorities when required by law, customer instruction, safety obligations, or applicable competition rules
• A successor or acquiring organization in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction involving the platform or Stack Builders

Stack Builders requires service providers to process information only as needed to provide services to us and to protect the information appropriately.

8. Cookies and similar technologies

The platform may use cookies, local storage, pixels, logs, and similar technologies. See the separate Cookie and Tracking Notice for more information.

In general, the platform should use cookies and similar technologies for authentication, security, session management, user preferences, load balancing, diagnostics, and service improvement. The platform should not use advertising cookies or targeted advertising technologies unless a separate notice and consent mechanism is implemented.

9. Data retention

Stack Builders retains personal information for as long as needed to provide the platform, comply with customer instructions, maintain official event records, resolve disputes, comply with legal obligations, enforce agreements, and protect the security and integrity of the service.

Retention periods may vary by data type:

• Account data: retained while the account is active and for a reasonable period afterward.
• Event and scoring data: retained according to customer instructions, event rules, official recordkeeping needs, ranking/qualification needs, and applicable law.
• Audit logs: retained as needed to support score integrity, security, troubleshooting, compliance, and dispute resolution.
• Support communications: retained as needed to provide support and maintain business records.
• Technical logs: retained for a limited period unless needed for security, fraud prevention, investigation, or legal compliance.
• Backups: retained according to backup cycles and securely deleted or overwritten in the ordinary course.

Customers are responsible for instructing Stack Builders when event data should be deleted, exported, anonymized, or retained, subject to contractual and legal requirements.

10. Security

Stack Builders uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards may include role-based access controls, authentication, encryption in transit, access logging, audit trails, backups, monitoring, secure development practices, and incident response procedures.

No internet-based service can guarantee absolute security. Customers and authorized users are responsible for using strong passwords, protecting account credentials, limiting access to authorized personnel, promptly removing users who no longer need access, and notifying Stack Builders of suspected unauthorized access.

11. International access and transfers

The platform is developed and hosted by Stack Builders, based in Pittsford, New York. Data may be processed in the United States and in other locations where Stack Builders, customers, or service providers operate. Where required, Stack Builders will use appropriate contractual, technical, and organizational measures for cross-border transfers.

12. Your privacy choices and rights

Depending on where you live and the type of information involved, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt-out of certain processing. Because Stack Builders usually acts as a processor/service provider, we may need to forward your request to the relevant customer or obtain instructions from that customer before responding.

To make a request, contact info@stackbuilders.com. Please include enough information for us to identify the event, customer, account, athlete, or record involved. We may need to verify your identity or authority, especially for requests involving minors.

Privacy rights are separate from competition protests, scoring appeals, eligibility challenges, or official result corrections. Those matters must be handled through the applicable event or governing-body process.

13. Customer responsibilities

Customers and authorized users are responsible for:

• Providing any required notices to athletes, parents, guardians, coaches, officials, and other participants
• Obtaining any required consents or authorizations
• Entering only information that is accurate, necessary, and lawful to process
• Avoiding unnecessary sensitive information
• Configuring public result pages appropriately
• Managing user roles and permissions
• Responding to privacy requests when they control the data
• Complying with applicable event rules, sanctioning-body rules, child privacy obligations, SafeSport-related obligations, and other legal requirements

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Material changes may also be communicated through the platform, by email, or through customer communications where appropriate.

15. Contact us

Stack Builders Inc.
6 Stonegate Ln, Pittsford, New York 14534
info@stackbuilders.com